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July 7, 2012
Second RBS computer glitch hits bank’s savers as 100,000 customers' balances are not updated
The hitch came a fortnight after the RBS computer breakdown
Thousands were left out of pocket yesterday after the Royal Bank of Scotland was at the centre of a new computer meltdown.
About 100,000 customers of Thinkbanking, whose accounts are held by RBS, did not have their balances updated because of a technical problem.
The hitch came a fortnight after the RBS computer breakdown left millions of customers of NatWest, owned by RBS, unable to access their cash.
Thinkbanking, part of the Think Money Group, had to provide emergency cash to those affected. RBS insisted that yesterday’s issue was a new setback and not part of the computer breakdown.
Thinkbanking customer Peter Harris, 69, from Barrow-in-Furness, Cumbria, who has a joint account with his wife Barbara, 75, was hit by the problems this weekend.
Mr Harris said: ‘I rang them and they said there had been a technical problem. It meant I couldn’t pay bills or do all my shopping.’
Thinkbanking spokesman Ian Williams said the problem was ‘extremely disappointing and a huge headache.
We buy our infrastructure from RBS. They hold the bank accounts and provide and manage the back office and computer systems. We are desperately sorry for our customers’.
An RBS spokeswoman said: ‘The Thinkbanking issue is now fixed. It was not related to last month’s issues.’ She said an investigation would be launched.
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